Managing Services and Products

Corporate Communications Resources understands that no two clients are the same. Thus, we design the best group of services and products to meet the needs of each client which are efficient and cost effective. With our flexibility and experience, we are able to add or remove services and products at any point as the client evolves and grows. We are the one point of contact for any needed support in regard to the clients’ communications infrastructure. We are available 24/7 for technical support, issues, inquiries, and resolution.

Below are a few of the services Corporate Communications Resources offers:

Communications Strategy

Corporate Communications Resources analyzes existing communications (i.e., voice and data) of the client to determine where investments are spent. By performing an analysis and review of the current telecom services and inventory, Corporate Communications Resources makes recommendations to meet evolving needs, consolidate equipment and services, dissolve unused equipment and services, upgrade obsolete equipment and services, implement changes, maintain and manage the implemented communications infrastructure.

How We Develop the Communications Strategy

Detailed planning and coordination is a critical requirement for the successful execution and installation of a communication infrastructure.

Assess: What are you currently doing?
Corporate Communications Resources evaluates the clients existing communications infrastructures in relation to performance, inventory, cost, and need.

Define: Where do you want to be?
Corporate Communications Resources collaborates with the client to determine their goals and expectations, such as requirement, savings potential, as well as IT and communications infrastructure anticipations.

Develop: How do we get you there?
Corporate Communications Resources creates a strategy that positions clients to achieve optimal performance and recommend the associated services and products that best meet the clients’ goals.

Identify: What metrics do you want to use to measure performance?
Corporate Communications Resources establishes metrics and targets to monitor business performance, such as savings, trouble tickets opened and closed, billing reimbursements, etc. which benefit the individual client.

Implement: Getting you where you want to be.
Corporate Communications Resources launches the communications strategy to administer the determined services and products. We negotiate all service contracts, consolidate equipment and services and manage the entire implementation process while measuring performance metrics and target goals.

Audit of Services and Products

With communications technologies constantly evolving, it is often difficult to remain up-to-date with offered services and products. Below are a few of the areas Corporate Communications Resources specializes in to best assist clients and their growing business needs.

Voice Communications
There is an increasing need to stay in contact with those involved with businesses and to have a reliable platform that ensures communication with employees, clients, and associates. Corporate Communications Resources has the experience to set up and maintain dependable platforms that are flexible and can grow as clients’ businesses evolve.

Additionally, businesses are becoming increasingly mobile. Corporate Communications Resources is experienced in managing mobile devices (i.e., tablets, smartphones, other wireless devices). We are able to support the management of those devices, such as procurement, a single point of contact for all issues, customer service, decommissioning, upgrades, upgrades for international travel, and pooling plans. Additionally, Corporate Communications Resources is able to eliminate wasteful spending with detailed reporting, streamlined billing, and visibility into billing history to optimize voice and data plans by gaining insights from company-wide usage patterns.

In an increasingly mobile world, it is imperative that messaging abilities are present when employees are more likely to work from home, have more flexibility to remote in to the office, and ultimately need to be more accessible outside of the office. Corporate Communications Resources is here to help clients find the best solutions for managing messaging abilities to be more productive and collaborative in a business world with increasingly mobile employees.

In a mobile business environment, it is important to have the capability of voice and visual conferencing. Conferencing is beneficial for businesses in regard to not incurring the costs of travel for face to face meetings and having the capability to meet and converse almost anywhere. Corporate Communications is experienced with implementing reliable, quality audio, voice and visual conferencing. We manage the integration process and training, for ease of use and to minimize confusion.

WAN, Internet, Network, and Connectivity
Enhanced connectivity with the right bandwidth and reliability for the client is imperative. Wireless coverage is a necessity in a world that is integrated with evolving technologies. Corporate Communications Resources does the work for the client to request bids from multiple carriers, consolidate the information, and recommend and present the bids to the client so the best carrier, service, and solutions may be selected. Upon making a decision, Corporate Communications Resources is prepared to implement connectivity, manage payment, and maintain service.

Ordering and Cancelling Services and Products

Ordering or cancelling services and products can be a time-consuming task. Corporate Communications Resources has over 30 plus years of experience ordering and cancelling services and products. We develop Request for Proposal’s and send them out for bid to ensure that the client is receiving the best balance between functional and cost effective to meet their needs. We have streamlined the process of new site set-up for services and products, office relocations, new orders for services, and closing site services. Corporate Communications Resources has the experience to manage ordering, transfer of ownership, and cancelling services while ensuring that services are tailored to the clients’ business and are cost effective.

Help Desk
Corporate Communications Resources is the one point of contact for all communications needs. We are available 24/7 to assist nationwide and resolve any communications issues. Clients no longer need to worry about the necessary tools, manpower, or the time it takes to manage devices and communications needs. All a client needs to do is place one call to us, and we handle the rest to ensure that solutions are met efficiently and quickly. We provide technical support, hardware support, and have specialists across many skill sets. Corporate Communications Resources is a true partner to manage issues efficiently and cost effectively.
Contract Management

Corporate Communications Resources has over 30 plus years of experience in contract management and negotiations for all communications services. Due to our neutrality from not accepting any form of payment from any service provider, manufacturer, vendor, or third-party company, we assist clients in selecting the right vendor/provider that is tailored to their business. We are able to oversee the carrier relationship and manage any communications project needs for our clients.

Learn how we can help streamline your communications management infrastructure!